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Coronavirus in Leicester (ALPHA Test site)

Get the latest information and advice

Information for learners

Information on changes to our courses and learning arrangements due to coronavirus.

Keeping you learning online

You will be aware that we are unable to offer face to face courses at this time. However, our tutors and their support team are working hard to prepare distance learning options for you. We hope this will help you through this time of social distancing and self-isolation and give you the opportunity to continue your learning in some way.

The format will vary for different courses, but could include:

  • Online webinars and conference calls using Google Meet
  • Google Classroom
  • Emails
  • Postal learning packs
  • Suggested activities shared via Facebook and our student website 

How will I know what format my course will be?

Your tutor will communicate with you using your learner email address the week before the course starts and will explain the format of the particular course. 

What happens to the fees I paid?

We appreciate that this does not compare to the face to face experience you were expecting. Therefore, we will credit your account with any fees you have already paid for the summer term. We hope we will be up and running again later in the summer or in the autumn term and you will be able to use this credit and enjoy your course then.

If you are in financial difficulty, please contact the Enrolment team on 0116 454 1900 or email and we will process a refund. However, please note that it may take us longer than normal to process refunds due to reduced staffing levels.

What if I don't have internet access or commitments that prevent me from learning?

We do understand that some people will not be able to participate, either because they don’t have access to the internet or have additional work, volunteering and family commitments at this time, that will make it harder for them to join in. Please keep in touch with your tutor and we will do what we can to find a way to keep you learning.

Follow us on Facebook

You might also like to follow us on Facebook page for more information and to keep in touch with your fellow learners.

General FAQs

What happens if I fail to attend?

It will be assumed that a student has withdrawn from a course if they have not attended for three consecutive weeks unless we have been notified of the reasons for the absence.

What is the Learner Support Fund?

The Learner Support Fund is a limited amount of funding allocated to the service by the Skills Funding Agency (SFA) and Education Funding Agency (EFA) each year for adult skills courses. The service also sets aside a small amount of funding to support learners who are asylum seekers.

As this is a limited funding stream there is no entitlement to Learner Support Funds. For more information please see the attachment at the bottom of this page.

Qualifications and their corresponding levels explained

Level Equivalent qualification
Entry Total beginners, never done this before
Mixed ability Suitable for beginners and for learners with prior experience
Level 1 Have some limited prior knowledge or experience
Level 2 Equivalent to GCSE
Level 3 Equivalent to AS/A level
Level 4 Beyond A level - professional status