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Your responsibilities

There are some minor repairs and general maintenance that are tenants' responsibility.

Tenants are also responsible for anything they have fitted themselves in their home.

If you are carrying out repairs for which you are responsible, there are numerous DIY stores across the city where materials can be bought. For tenants receiving a package of care, we will carry out the repairs below. For further information about this please see our section on Package of care

We will also carry out some of these repairs for disabled tenants and OAPs. These are noted in the list below. 

  Type of repair Notes
External door Maintain, repair or replace letter plate We will complete these repairs to fire doors
  Repair or replace door numbers  
  Repair or replace spy hole  
  Replacement of keys and locks that have been lost or stolen Tenants will be re-charged for replacements if we complete the work. We will carry out this work for disabled tenants and OAPs.
  Repair or replace security door chain  
  Maintain, repair or replace door bell  
  Draught proofing We will repair this if the draught proofing is part of the door design
Internal doors Maintain, repair or replace internal door We will repair or replace items for doors with sliding mechanisms.
  Maintain, repair or replace ironmongery  
  Repair or replace threshold strip  
Skirting boards Repair and replace skirting boards  
Picture rails Repair and replace picture rails  
Hat and coat hooks Repair and replace hat and coat hooks (including board)  
Radiator shelves Repair or replace radiator shelves  
Windows Draught proofing We will complete this if the draught proofing is part of the door design
  Cleaning UPVc windows  
  Oiling UPVc window hinges  
Floor coverings Repair or replace laminate, vinyl tiles, vinyl sheeting and ceramic floor tiles We will repair vinyl tiles, vinyl sheeting and ceramic floor tiles which have been fitted by us.
Toilet, bath, basin, sink, shower Repair or replace a toilet seat and cover  
  Repair or replace plug and chain  
  Repair or replace shower curtain  
  Repair or replace shower rail  
  Repair or replace shower hose  
  Maintain, repair or replace shower head  
  Maintain waste pipes, traps and wastes  
Cylinder jacket Replace cylinder jacket  
Washing machines and dishwashers Disconnection and reconnection of washing machines and dishwashers  
  Repair and maintenance (including leaks)  
Gas Supply of gas and gas meter  
  Disconnection and reconnection of gas cooker We will do this if the cooker is owned by us
Gulleys Maintain or replace gulley grid  
Electrics Supply of electric and electric meter  
  Replacement of internal bulbs We will change bulbs in sealed fittings for elderly and disabled tenants
  Replacement of florescent tube starters  
  Replace electrical plugs  
  Disconnection and reconnection of electric cooker  
Walls Internal decoration  
  Filling non-structural plaster cracks and small holes  
Clothes lines Repair and replace line post, rotary line, line cleat or pulley