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Coronavirus in Leicester - ALPHA

Get the latest information and advice

Housing applications

We are dealing with a high demand for our services. If you have already submitted a housing application, we are doing our best to get back to you as soon as we are able to. We appreciate your patience during this delay. Get more information.

Homeless or rough sleeping

For help ring 0116 454 1008, Monday to Friday 8am-5pm. For emergencies on weekends/out of hours please call Dawn Centre on: 0116 2212770.

Homeless services during Christmas and New Year

A list of services that will be running in Leicester during the Christmas and New Year period, from 19 December 2020 to 3 January 2021. People will be expected to follow all current covid safety restrictions, including social distancing, when using any of these services.

Help the Homeless Leicester, providing food essentials delivery services to the homeless and vulnerable.

Referrals should be made by telephoning 0116 464 5123 by Tuesday for a Wednesday delivery.

Providing a hot meal, hot drinks, picnic food bags, toiletries, blankets and sleeping bags, five days a week, 3.30pm – 4.30pm.

Open: Sat 19 Dec – Sun 3 Jan 2021

Closed: Tues (22 and 29), Xmas day and New Year’s Day 1 Jan 2021

Case Work available by appointment. Lunch Available. Hot food and drinks in a warm and friendly place to meet and chat. Provision of clothes, toiletries, food parcels, use of washing, changing and shower facilities for rough sleepers, please phone 0116 2221161 to make an appointment.

Open:

  • Monday 21, Tues 22, Weds 23, Friday 25,  Monday 28, Tuesday 29 and Wednesday 30: 10am – 1pm.
  • Christmas Day- Dinner 11am-3pm (call to request an invite).
  • Cookery Class: Mon 11-1pm
  • Art Class Tues 11-1pm. 

 

Christmas Day Friday 25th December

Christmas dinner: 11am - 3pm by invitation only. Limited numbers. If you would like to refer an individual please email: david@bridgeleicester.org.  

Closed: Weekends, Xmas Eve 24, New Year’s Eve 31 and New Year’s Day 1 Jan

The centre will be open throughout the Christmas period offering advice, support and assistance to those who are homeless. No alcohol is allowed on the premises.

Open: Every day

Tel: 0116 221 2770

Service provided by Inclusion ‘Healthcare Social Enterprise’.

Inclusions Healthcare surgery will be closed from 4pm on Thursday the 24 December until Tuesday 29 December.

We will be open from 8am at Charles Berry house, 45 East Bond Street Leicester LE1 4SX telephone 01162212780. We will also close at 4pm on Thursday 31 December and reopen on Monday 4 January.

 

Closed: weekends, Christmas Day 25 December, Monday 28 December and 1 January 2021. 

If you need a doctor outside of surgery hours, please call 111 (or 999 if it’s an emergency).’

The Dawn Centre surgery will continue to be closed at this present time.

(Opp. Mercure ‘The Grand Hotel’)

A warm and welcoming drop-in centre. A range of social activities, affordable food and drinks, practical support, computers, support and advice.

Open:

  • Monday 21 December 10.30am – 1pm Foodbank for homeless, resettled and vulnerably housed. Referral agencies email info@centreproject.org. Self-referrals also welcome.
  • Tuesday 22 December 10.30am - 4pm: Information, access to phones and computers. Numbers limited to eight at a time call 0116255013 or text 07458 308966 to book before coming.

Closed: Weekends, Wednesday 23 to New Year’s Day.

Tel: 0116 255 4013

No.5 and The Y Support Project are jointly providing a service for rough sleepers only and those who are registered with the Centre for support with drug and or alcohol misuse, but will operate flexible access arrangements if possible, within COVID-19 guidelines over the Christmas and New Year.

Opening times

  • Monday 21 to Wednesday 23 and Tuesday 29 to Wednesday 30: 8.30am to 3.30pm
  • 24 December and New Year's Eve 8.30am-1.30pm (packed lunch for rough sleepers only). Breakfast from 8am to 10.15am (rough sleepers only)

Closed:

  • Weekends, Christmas Day, Monday 28 December, New Year’s Day (Thursday 1 January 2021).

Tel: 0116 295 8442
email: homeless.mhs@nhs.net 

 

Referral by agencies or self-referral for mental health assessment/support and access to mental health services for homeless people (age 16+) in Leicester City.

Also contactable via No5 Day Centre, Hill Street, Leicester - for telephone/video assessment.

Open weekdays:

  • Mon 21 to Thursday 24, and Tuesday 29 to Thursday 31 Dec (closed 25, 28 Dec and 1 Jan).

Hostel and other urgent outreach visits by pre-arranged appointment (telephone to arrange).

When no service available – emergency access/support is via GP or Leicester Royal Infirmary (LRI) Urgent Care Centre, or by contacting LPT Central Access Point on 0116 2953060.

Turning Point crisis support line: 0808 800 3302 (available 24/7).

Off Upper King Street/Turner Street.

Triangle Christmas meal

  • Friday 18 December. Doors open 6pm, Takeaway hot meal, gifts and food hampers.  Also, clothes, toiletries, some foods and other items freely available for homeless, rough sleepers, vulnerable and vulnerably housed people. 

Friday 1 January

Doors open 6pm. Takeaway hot meal and sandwiches. Also, clothes, toiletries, some foods and other items freely available for homeless, rough sleepers, vulnerable and vulnerably housed people. 

Also run a foodbank Wednesday morning from 10-12am. This will be open every Wednesday.

Tel: 0116 2558672
Email: admin@openhandsleicester.org.uk

Open Hands provides emergency practical support and help to those who are homeless or in emergency need.

Anyone working with an individual on a professional basis can refer an individual or family to the charity for help – this could be a support worker, social worker, housing officer, doctor, child’s schoolteacher, charity or representative from another professional body.

Once a referral has been made by a suitable professional the individual can attend the charity’s centre – please note that ‘Emergency Click & Collect” referrals must be made at least 24 hours in advance.

Tuesday 22 December

  • 10-11am, food hampers available by referral
  • 11am-12pm, “Emergency Click & Collect” clothing, toiletries and bedding available with advance receipt of a referral
  • 6-7pm Christmas Pie Night – takeaway – available to anyone in emergency need of a hot meal

Tel: 0116 221 2787

The Y Support Project has, due to Covid-19, temporarily relocated to No 5 (Hill Street), and is working in partnership with the team at No.5.

The Y Support Project team continue to offer direct access support, advice and guidance.

Due to Covid restrictions, and limited numbers able to access the building at any one time, if we can’t offer one-to-one support at the time of presentation appointments are offered throughout the day.

Opening times

  • Monday 21 to Wednesday 23 and Tuesday 29 to Wednesday 30: 8.30am to 3.30pm
  • 24 December and New Year's Eve 8.30am-1.30pm (packed lunch for rough sleepers only). Breakfast from 8am to 10.15am (rough sleepers only)

Closed:

  • Weekends, Christmas Day, Monday 28 December, New Year’s Day (Thursday 1 January 2021).

Daily delivering freshly cooked hot meals with snacks, fruit, biscuits, crisps and a bottle of water to the placed homeless/rough sleepers in hotels and B & B’s throughout Leicester and Leicestershire.

Daily delivering freshly cooked meals delivered to the elderly who have no family support.

Weekly food parcels delivered every Sunday to the newly placed homeless/rough sleepers, the vulnerable, those in isolation and those facing hardship.

All the above on a referral basis only. Tel 0116 4091007

Housing Options is a statutory service that provides support to those that are homeless or threatened with homelessness. Currently a telephone only appointment service is running due to COVID 19.

Opening hours are Mon to Thurs, 8:30am – 5pm and Friday 8:30am – 4:30pm, anyone who needs urgent advice and assistance regarding their homelessness situation can call our emergency duty line number on 0116 4541008.

Open: Mon 21, Tues 22, Weds 23, Mon 28, Tues 29, Weds 30.

New Year’s Eve: Thurs 31 – emergency duty calls only No Telephone appointments unless emergencies.

At all other times an out of hours emergency line that can be contacted in case of an emergency telephone number is 0116 2212770.


Latest coronavirus advice for Leicester