Coronavirus (COVID-19) information for care providers
Guidance for organisations who provide social care services in Leicester.
Other general information
The Department of Health and Social Care have launched an online portal for adult social care providers to make the latest guidance on COVID-19 easier to find.
Supported Living and Domiciliary Care
If you or someone you provide services for have been loaned a bed, mattress, hoist or commode that is no longer needed, we are asking that you please arrange for it to be returned to NRS Healthcare so that they can get it to the people who need it.
If you can return some equipment and would like to arrange a free collection, please contact NRS Healthcare. Please make sure that the item has an NRS sticker on it which includes a barcode.
If you have any other equipment to return that is not mentioned on the list above, please keep hold of it and contact NRS after the COVID-19 virus.
Frequently asked questions
The Care Quality Commission have published a list of frequently asked questions (FAQs) to help providers during the COVID-19 outbreak. This includes information on:
- Equipment and Food
- Hospital discharge, new admissions, GP visits and death certificates
- People who use the service and visitors
You may also wish to register for CQC’s email newsletter to receive the latest guidance and news from them.
Postal communication suspended
Please note that all CQC offices are now closed and they have therefore stopped all communication by post. If you need to contact CQC, find out what other ways you can get in touch with them.
Skills for Care are hosting virtual Registered Managers’ network meetings each week so that providers can discuss common issues and explore solutions together. They have also set up a WhatsApp group for Registered Managers.
To access the meetings or WhatsApp group, contact Leicester’s Skills for Care locality manager Matthew Errington: firstname.lastname@example.org.
The Skills for Care offer for Registered Managers also includes an advice line, recorded webinars on COVID-19 topics and guidance and a Facebook group.
Read: Guidance for care staff supporting adults with learning disabilities and autistic adults
NHS Grab and Go Guide
The Grab and Go guide has been designed to give the information that doctors and nurses will need if someone you support goes into hospital because of COVID-19 and, for example, is struggling to breathe. This should be used alongside a hospital passport.
Read the Grab and Go guidance notes (PDF)
Access the Grab and Go form (PDF)
Easy read resources
The resources below offer practical advice for preventing the spread of coronavirus in an easy to understand format. Organisations providing services to people with learning disabilities, dementia, or other impairments or illnesses that affect understanding may wish to use these resources to communicate key messages with the people using their services.
Find out about changes to local NHS services on the Leicester Clinical Commissioning Group website.
This includes information on Leicestershire Partnership NHS Trust’s new designated phone line (0116 295 3060) for people of all ages in Leicester, Leicestershire and Rutland to access urgent NHS mental health support 24 hours a day.
Remote verification of death
The LLR Local Medical Committee (LMC) have released their Protocol for the Remote Verification of Death. This should be followed where there has been a request for a GP or a trained Health Care Practitioner (tHCP) to verify an expected and natural death so that verification of the death can be as timely and safe as possible. The protocol can be found on the LLR LMC website.
Accessing dental services
Routine dental check-ups and procedures have been stopped as part of the response to COVID-19. However, there are still procedures in place for people who are experiencing dental pain.
If someone is experiencing dental pain or is very concerned about their teeth and/or mouth they should:
- Call their dentist
- If they do not have a regular dentist, or it is outside of business hours, call NHS 111 who will ask a series of triaging questions offer advice or support – this can include, if necessary, antibiotics or further triage and possible treatment at an appropriate centre.
People should not turn up to their dental practice as they are closed to the public.
If someone you provide care and support for experiences any issues with this process or if you have any questions, please contact m who will be able to answer questions and, if necessary, escalate the problem with Public Health England.
The Health and Safety Executive have provided a guidance note on carrying out thorough examination and testing of equipment during the COVID-19 outbreak. This included an example scenario on the testing of hoists and lifting accessories in a social care setting (page 9).
Get in touch
Like providers, all teams are likely to experience huge demand during the COVID-19 situation. We will do our best over this period to support providers and would request that during busy periods, this is kept to urgent or critical contact. Our contracts and assurance service can be contacted using the following emails:
For care and support issues not related to our contracts and assurance service contact our helpline: