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Coronavirus in Leicester (ALPHA Test site)

Get the latest information and advice

Leicester reopening guidance and plan

As businesses begin to reopen and people return to their workplace and retail shopping, we have produced practical advice and guidance based on national government guidelines. We are ensuring the streets are clean and people feel confident to visit. We are also widening narrow pavements for pedestrians, wheelchair and mobility vehicle users where practical. We are continuing to provide signage and information to help people keep a safe distance apart.

Advice and guidance for businesses


Go to gov.uk for full government advice on how to make your workplace COVID-secure

The 12 guides cover a range of different types of work such as restaurants, pubs, bars, cafes and takeaways as well as hairdressers, beauticians, tattooists, guest accommodation and shops. You may need to use more than one of these guides as you think through what you need to do to keep people safe. Further guidance will be published as more businesses are able to reopen.


3 August 2020 - Reopening of hospitality in Leicester

This notice outlines the guidance and regulations to ensure safe reopening of hospitality businesses from 3 August 2020. Please follow COVID-19 secure government guidance at GOV.UK on working safely during coronavirus to minimise the risk of transmission.


24 July 2020 - Reopening non-essential retail in Leicester

This notice outlines the guidance and regulations to ensure safe reopening of non-essential retail and businesses from 24 July. Please follow COVID-19 secure government guidance at GOV.UK on working safely during coronavirus to minimise the risk of transmission.


Stay safe, wear a face covering poster (PDF)

Downloadable face covering poster.


Business reopening support (PDF)

In this guide, we have outlined a range of support to businesses reopening across the city. We are funding some businesses to apply for new temporary café seating licences, made possible by social distancing measures. The guide also provides reopening advice, information on grant funding schemes and other helpful initiatives.


COVID-19 city reopening plan (PDF)

This plan focuses on the reopening of our city centre, neighbourhood business economy and public realm areas.


Advice and guidance for reopening (PDF)

This guidance should be implemented in addition to all legal requirements such as the Health and Safety at work regulations.


Queue management with social distancing (PDF)

This plan supports the guidance around social distancing and queuing whilst in Leicester city centre and its neighbourhoods and acts as a source of guidance for businesses considering these measures.


Health and safety risk assessment template (ODT)

Download the risk assessment template.


Staying COVID-19 secure - display poster (PDF)

Download and display the poster to show customers and staff your business is compliant using the government's checklist.


If you require further advice on ways to safely reopen your premises, you can email us at: enterprisingleicester@leicester.gov.uk


Public advice for staying safe

  • Stay home if sick - avoid shopping if you are unwell or have COVID-19 symptoms: a fever, cough, shortness of breath and loss of taste/smell/
  • Use online services when available.
  • Wear a cloth face covering when on public transport.
  • Follow government guidelines on social distancing.
  • Use hand sanitizer after leaving stores.
  • Wash your hands with soap and water for at least 20 seconds when you get home.

  • Order food and other items online for home delivery or curbside pickup (if possible). Ask for deliveries to be left in a safe spot outside your house
  • Pay online or on the phone when placing your order.
  • Try to minimise your visits to shops to limit your potential exposure to others and the virus that causes Covid-19.
  • After receiving your delivery or bringing home your takeout food, wash your hands with soap and water for 20 seconds. If soap and water are not available, use a hand sanitiser with at least 60% alcohol.
  • After collecting mail from a post office or home mailbox, wash your hands with soap and water for at least 20 seconds or use a hand sanitiser with at least 60% alcohol.

  • Follow government guidelines on social distancing while shopping and in queues.
  • When you do have to visit in person, go during hours when fewer people will be there (for example, early morning or late night).
  • If you are at higher risk for severe illness, find out if the store has special hours for people at higher risk. If they do, try to shop during those hours.
  • Disinfect the shopping cart, use disinfecting wipes if available.
  • Do not touch your eyes, nose, or mouth.
  • If possible, use touchless payment (pay without touching money, a card, or a keypad). If you must handle money, a card, or use a keypad, use hand sanitizer right after paying.
  • Use hand sanitiser when washing your hands is not possible.
  • When you get home, wash your hands with soap and water for at least 20 seconds. 

  • Ask about options for telephone or virtual meetings to use banking services.
  • Use automated teller machines (ATM), or mobile banking apps for routine transactions that do not require face-to-face assistance as much as possible.
  • Look for any extra prevention practices being implemented by the bank, such as plexiglass barriers for tellers or bankers, staff wearing cloth face coverings, or physical distancing signs in the lobby.
  • Wear a cloth face covering when doing any in-person exchanges and unable to meet the government guidance on social distancing from other people – and make sure that bank employees and other people inside the bank are also wearing cloth face coverings.
  • Try not to use pens or other items from a public counter if possible.
  • Use hand sanitiser containing at least 60% alcohol after any deposit, withdrawal, exchange, or use of an ATM.
  • Wash your hands thoroughly when you arrive home or to your destination where a restroom is available.