Support in crisis

We know that not all major problems happen during normal office hours or can wait until the next day. Our out-of-hours team can help in an emergency.

Lines open 24 hours a day, 7 days a week:

• Ring: 0116 454 1004
• You can also ring: 0116 255 1606
  • Tuesday to Thursday, 5pm - 8.30am
  • Friday to Monday, 4.30pm - 8.30am

Hard of hearing?

If you are hard of hearing or deaf and not able to phone us, you can send us an email. We can then email you back, or contact you via text if you prefer.

• contact-response@leicester.gov.uk (8.30am - 5pm, Monday to Thursday, 8.30am – 4.30pm on Friday)
• Outside of office hours email: emergency-team@leicester.gov.uk

Elsewhere on the web

• Urgent care services in Leicester
• GPs in Leicester
• Dentists in Leicester
• Hospitals in Leicester

Information on mental health crisis and where to get urgent help and support can be found at:

• Mind UK

Find temporary and emergency accommodation if you are rough sleeping or if you are homeless.