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Customer Service phone lines

There will be changes to our phone lines during Christmas and New Year - get all the details.

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Phone and email us

You can access our online services to help with your queries. Please note that there are changes to some of our phone line opening hours .

Our emergency out of hours numbers will operate as usual.

Access our online services

You can access our online services: 

Environment

To report urgent environmental problems such as damage that has or is highly likely to cause immediate harm to a person or property, a traffic collision, dangerous dogs, hazardous spillages or offensive graffiti:

  • Emergency Helpline (out of hours only 6pm - 8am): 0116 254 4344

To report anything else, please visit My Account.  

Waste Management

For enquiries about recycling, requests for new and replacement wheelie bins, and bulk collections:

You can also send your enquiries to us by emailing customer.services@leicester.gov.uk  

Social Care and Safeguarding

Call the following number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health:

  • Emergency Team (out of hours only 5pm - 8.30am): 0116 255 1606.  

Council Tax and Business Rates

Enquiries relating to council tax including discounts, exemptions, reductions for disabled people, council tax support and making payments. As well as queries related to NNDR business rates:

You can also email us: council.tax@leicester.gov.uk

Business rates: business.rates@leicester.gov.uk 

Housing Benefits

For enquiries relating to housing benefits:

You can also email us: housingbenefits@leicester.gov.uk

To report benefit fraud please ring:

Tenants Advice and Repairs Service line

To request or make enquiries about council housing or tenancies:

Housing repairs: 8am - 6pm
Housing payment and rent enquiries 9.30am - 5pm
Housing management: 10:30am - 3.30pm

You can also email us: tenantsadvicecentre@leicester.gov.uk

  • Emergency repairs (Mon - Fri 6pm - 8am and 24hrs on Sat and Sun): 0116 254 9439

Homeless and emergency housing advice

If you are homeless, rough sleeping or require emergency housing advice call:

Education and School Services

For any enquiries regarding education services or for information on schools:

  • 0116 454 1009 (Mon - Thurs 8.30am - 5pm, Fri 8.30am - 4.30pm) 

Business Service Centre

For enquiries relating to income collections and accounts payable:

For income collection queries you can also email us: income.collection@leicester.gov.uk

For accounts payable queries you can also email us: bsc@leicester.gov.uk

General Enquiries

Use the number below if you have a general enquiry about any council service or if you are unsure who you need to contact:

You can also email us: customer.services@leicester.gov.uk

Switchboard

Use the following number if you know the name of the person who you need to contact, but do not have their number:

Fax

Available 24 hours a day - 7 days a week: